How do you help homeless people?

We support homeless people through the delivery of food, clothing, hygiene kits and support for access to shelters, always with a respectful and human approach.

How does the foundation deliver food and water?

We organize periodic deliveries of basic food baskets and drinking water to families in vulnerable situations in Cuba, in coordination with our volunteers and partners on the island.

What do foundation volunteers do?

Our volunteers take part in charity events, coordinate the delivery of aid in Cuba, organize awareness campaigns and support the daily management of the foundation. Their work is essential to achieve our mission.

How can I become a volunteer?

Send us an email to [email protected] telling us about yourself and the areas in which you would like to collaborate. We will contact you to explain the opportunities available.

How is the medical aid delivered in Cuba?

Medical aid is delivered through our volunteers and partner organizations in Cuba, who personally visit the families to hand over the supplies and verify that they reach those who need them most.

What does the medical and aid kit include?

The medical and aid kits include basic medicines, first aid supplies and personal hygiene products, which are delivered to children with cancer and families in vulnerable situations in Cuba.

How can I subscribe to the newsletter?

Enter your email address in the subscription box at the bottom of the website and click subscribe. You will start receiving news about our projects and campaigns.

How can I contact the foundation?

You can reach us at [email protected] or through the contact form on our website. We will respond as soon as possible.

How do you protect my personal data?

We treat your personal data in accordance with our Privacy Policy and the applicable data protection regulations. Your information is used only to process donations and to keep you informed about our projects. We never share your data with third parties for commercial purposes.

How long does a family money aid take to arrive?

Delivery times depend on the method chosen and the destination. In general, family money aid are delivered within 24 to 72 hours. Contact us for more details about the current options.

Can I send money to Cuba through the foundation?

Yes. The foundation channels donations and family money aid to Cuba to support our social projects. Contact us at [email protected] to learn about the available options for sending family money aid to your family in Cuba.

Is it safe to donate on this website?

Yes. Our site uses an SSL certificate and payments are processed by MONEI, a secure payment gateway certified to the highest security standards (PCI DSS). We never store your card details on our servers.

Is my donation tax-deductible?

The Robert A. Paneque Foundation is a charitable foundation. Depending on your country of residence, donations may be tax-deductible. Contact us at [email protected] to receive the documentation you need for tax purposes.

Can I cancel a donation and get a refund?

If you made a donation by mistake or changed your mind, contact us within 24 hours at [email protected]. We will review the request and process the refund as soon as possible.

Will I receive a receipt or invoice for my donation?

Yes. Once your donation is completed you will receive a confirmation email with the donation details. If you need an official receipt or invoice, please contact us at [email protected] and we will send it to you within 24 hours.

Which payment methods are accepted?

We accept credit and debit cards (Visa, Mastercard), Bizum and other payment methods enabled by our payment gateway MONEI. All transactions are protected with bank-grade encryption.

How can I make an online donation?

You can donate through the "Donate" button on our website. The payment is processed securely by MONEI and you can pay with credit or debit card (Visa, Mastercard) or other available methods. You will receive a confirmation email as soon as the donation is completed.